Troubleshooting

If the above troubleshooting doesn't work, please report a fault here.

Please ensure you follow our trouble shooting guides carefully as unnecessary engineer visits could lead to call out charges. Please see our T&C’s for more information.

If you are unsure how to correctly follow this trouble shooting then please contact us and one of our trained engineers will call you back for a step by step personal troubleshooting service. Please allow upto 72 hours for this service.